Customer Helpdesk 0330 333 3601

Terms of Use


WorldPay Zinc is a trade name of WorldPay (UK) Ltd. Registered in England No. 07316500. Registered Office: The Wallbrook Building, 25 Walbrook, London EC4N 8AF. WorldPay (UK) Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (No 530923) for the provision of payment services.

The products advertised on this website by WorldPay (UK) Ltd are only available to residents of the United Kingdom.

This website is owned and maintained by WorldPay (UK) Ltd. The use of this website is subject to the following terms of use which you should read carefully. By using this website you agree to be legally bound by these terms of use. If you do not accept these terms of use, please do not use this website.

Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and that they comply with them.

Our website changes regularly

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

These terms of use may also be updated from time to time without notification. You should check this page regularly to view the latest version of these terms of use, as they are binding on you. By continuing to use this website after changes are made you are accepting our new terms of use.

Exclusion of liability

These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms of use and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury to the extent that we have been negligent, or for fraudulent misrepresentation.

Nothing in these terms of use shall exclude or limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000 (if applicable), or any conduct of business rules which we are bound to comply with.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use in any jurisdiction where we provide our services. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability (including without limitation) in either contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable.

To the maximum extent permitted by law, we shall not be liable for any direct or indirect:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business, or anticipated savings);
  • loss of goodwill or reputation;
  • special, incidental, consequential loss or damage (such as losses which happen as a side effect of the main loss or damage and which are not foreseeable by us even if we were aware of the possibility of such categories of loss), suffered or incurred arising out of or in connection with your use of this website and these terms of use.

Access to and use of this website is at the user's own risk and we do not warrant or represent that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss or corruption of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of WorldPay (UK) Ltd or its affiliated companies) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.

Viruses, Hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attach, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Personal Data

By agreeing to be bound by these terms of use, you are consenting to us collecting and storing certain personal data about you in accordance with our privacy policy.

For more information on the personal data we collect, how we use it and the cookies we use on this website, please see our Privacy Policy.

Linking to our website

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

You are not permitted to use any robot, spider, other automatic device or manual process to monitor or copy all or any part of our website or the material published on it.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.


WorldPay (UK) Ltd. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.


This website contains numerous trade marks belonging to or licensed to WorldPay (UK) Ltd. The trade marks (which may be registered) include, but are not limited to, WorldPay, WorldPay Zinc, Zinc, Streamline, Streamline International & Streamline Direct. The unregistered trade marks include graphics, logos, words, phrases and icons contained on this website. No rights are granted in respect of any of the above trade marks. If you are in doubt as to whether an item is a trade mark of WorldPay (UK) Ltd, please contact us for clarification.


The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the provision of financial, investment or other professional advice in any way.

Governing Law and Jurisdiction

These terms of use of this website are governed by the laws of England and any dispute regarding them or their subject matter or formation (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts (although we retain the right to bring proceedings against you for breach of these terms of use in your country of residence or any other relevant country).

Telephone Calls

We may record telephone calls for security or training purposes.

Internet Communications

In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, WorldPay (UK) Ltd reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes checks for, but not limited to; viruses and other malignant code, criminal activity, and use or content which is unauthorised as being in breach of the Group Dignity at Work and Information Security policies.

Privacy Policy

Privacy & Security

We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.

By submitting information on this website, you consent to the collection, use and transfer of your information under the terms of use and this privacy policy.

Use of your information

Your information (which includes your application and information about your transactions) will enable us and the other members of the WorldPay group to provide you with access to all parts of our website and allow us to contact you regarding the goods and services you have requested. We and the other members of the WorldPay group may also use and analyse this information so that we can administer, support, improve and develop our business; as well as to assess financial and insurance risks; recover debt; prevent and detect crime; understand our customer requirements and to develop and test products and services.

In particular, we may use your information to contact you for your views on our goods, services and this website and to notify you occasionally about important changes or developments to the website or our goods and services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or email. If you change your mind about being contacted in the future, please let us know by contacting us.

You understand that the keypad or software application that is downloaded to your smartphone or tablet may include geo-location functionality which allows us, members of our group or our third party service providers acting on our behalf to identify where the keypad is being used and/or a transaction is being processed from. We will use such information for fraud detection purposes and for monitoring your compliance with the terms of the merchant agreement and this website. By using the keypad or software application that is downloaded to your smartphone or tablet, you agree that your information may be used in this way.

Disclosure of your information

The information you provide to us may be transferred to other countries and may be accessed by or given to our staff, contractors and suppliers working for us, or our group, who act for us for the purposes set out in this policy. If we transfer the information to other countries or third party suppliers, we will ensure that anyone to whom we pass it provides an adequate level of protection.

Those third party suppliers provide support services on our behalf including processing information, fulfilling orders and processing payments.

We do not disclose your information to anyone outside the members of the WorldPay group except:

  • where we have your permission; or
  • where we are required to permitted to do so by law; or
  • to other companies who provide a service to us or you; or
  • where we may transfer rights and obligations to a third party

Where you have consented when providing us with your details, we may also allow other companies in our group to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or email. If you change your mind about being contacted by us or our group companies, please let us know by contacting us.

Where Personal Data is collected, we may use it to ensure compliance with our own internal procedures or for training purposes.

Also, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Finally, we may also disclose information to authorities such as the police or the courts for the purposes of prevention and detection of crime or where required to do so by applicable law.

Accessing your information

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


Please refer to our Cookie Policy.

Goods and Services

Transactions and goods and services purchased as a result of initial contact through this website will be governed by their own terms and conditions and those of the product, for more information please refer to your product terms of use.

Changes to our privacy policy

Any changes to our terms of use or privacy policy in the future will be posted to this site.