Customer Helpdesk 0330 333 3601

User guides

iPhone and iPad

Everything you need to know about setting up your Apple device with your Chip & PIN keypad and taking card payments.



Everything you need to know about setting up your Android device with your Chip & PIN keypad and taking card payments.


My Account

Learn how to search and produce reports on all the payments you’ve taken. Customise your receipts, refund and void payments as well as take payments over the phone.

Troubleshooting Guide

We’ve designed WorldPay Zinc to be as simple to set up and use as possible. But any technology can throw up the odd problem. If you’re having technical trouble with any aspect of the service, this guide should help you find the answer.

Customer Operating Instructions

The COI provides guidelines on how to accept card payments, payment and information security and handy tips for minimising fraud risk. The COI forms part of your contract with us so it’s important that you read this document.


Video tutorials

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Learn how to pair your phone or tablet with your keypad and take your first payment in our video tutorials.


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Need support or troubleshooting information? Search our frequently asked questions.

Contact us

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Our UK based helpdesk are here to help you 24/7. Call us on 0330 333 3601 or get in touch.