You just need to download the app again. If you have a new mobile device, you also need to pair it with the keypad. Follow the links below for help pairing your WorldPay Zinc Chip & PIN keypad with your smartphone or tablet:
Following the introduction of the Interchange Regulation we can make transaction level data available to you setting out the amount of the transaction, and the fees for that transaction, with the interchange fee being shown separately.
In accordance with the Interchange Regulation, the information may be provided or made available on a monthly basis and may be aggregated. Please note that we are unable to provide historic or backdated transaction data.
If you wish to discuss obtaining this information, please contact the helpdesk.
Still need help?
If you can’t find what you’re looking for, please get in touch with our UK team. Our help desk is open 24/7.